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24 August 2010
Pomin’s Tahoe Hot Tubs has been doing business with Sunstar Covers for over twenty years! We only purchase our spa covers from Sunstar as they have proven over and over again to be the upstanding and outstanding manufacturer of spa covers for national spa brands.
Besides providing a superior product that includes marine grade vinyl, heat seal gasket and locking straps in various weights of foam cores to meet your specific needs, they also go the extra mile with the BEST service staff imaginable.
Anyone who needs a new spa cover should order from Sunstar Covers, we applaud their outstanding dedication to quality and their upstanding customer service too, they really care as you will find out when you buy your spa cover from Sunstar!
Deni de Lappe, Sales/service manager
25 February 2010
The Atlas spa cover after a Vermont snowstorm on 2/25/2010. Even with very heavy, wet snow (and lots of it) the Sunstar Atlas hot tub cover is in fine shape.
David Knight, President
25 January 2010
I lost 54 Pounds in ONE day... You can too!
We've got a Jetsetter- one of the smallest spas that Hot Springs makes. Our 5 year old cover had started to become a bit of a wrestling match each time we went to flip it open. It was also beginning to harbor some nasty odors which we suspected were mold or mildew. Even after a water changeout, the smell from the cover just didn't seem right. So, time for a replacement! I'm not a particularly big guy, but wrestling our 5 year old cover off the spa, across the yard and and into the car was quite an interesting challenge. I was surprised to find it weighed in at "only" 87 pounds. It sure felt heavier than that in transit- I suppose it was just awkward trying to carry it because of its shape and size. Very glad there was no one around to take pictures during that process. Although, had there been, they could have helped carry the beast! When I picked up the new cover from the Tukwila Service center, Chris(?) helped put it in the car. He also spent a generous amount of time answering my questions about proper cover and water care. I was amazed at how light the new cover was, and weighed it upon arrival at home. The new cover weighed just 33 pounds- more than 50 pounds lighter than the monstrosity it replaced! It was a dream to carry around the back of the house and to the spa. The new cover was a breeze to install and I'm amazed at he difference it's already made. The start of a soaking session is no longer a wrestling match- the new cover can be lifted with one finger instead of a clean and jerk weightlifting effort. There's no smell other than the fresh water revealed with the cover opened, and water beads on the top- something I don't remember seeing for years. We're looking forward to many years of enjoyment from this replacement!
After more than 5.5 years on our original Hot Springs Sovereign spa cover it was time to get a new one before the winter of 2009-2010 set in. All of that time the old cover had set out in direct weather exposure (no shade, no gazebo, nothing). It had endured extreme hot weather as well as cold. It had become weathered, cracked, water-logged (very heavy) and the stitching was deteriorating.
Over a period of several years, our hot tub cover became so heavy that it took a construction crane to lift it. Well, it wasn't quite that bad but it did take the efforts of two adults really putting their backs into it to lift the cover off of the tub and into the open position. This was having a negative effect on weekly water chemical maintenance and use of the tub ("who wants to throw their back out to get this thing open?...I think I'll let the maintenance slide a bit...") and placed real strain on the cover lifter too.
Duct tape repairs do not work. The ice and snow of 2008 brought our lattice screen down, point first, into the lid. Holes, holes and more holes. A sale! On SALE! A beautiful, waterproof, insulated, easy to move, easy to care for lid.
We have just installed our new Sunstar spa cover this weekend... we very much enjoy the change of color, and we are totally astonished by how light it is... we love it!
We have had our last Sunstar Spa cover over 5 years and it looked like new but was getting heavy. So we decided to purchase a new Sunstar Spa Cover to replace it. We wanted the same type cover because of the longevity, performance and quality of the product proven by the last one.
We’ve sold Sunstar spa covers for over 25 years. That many years with a supplier is proof that they work for our customers and us. Sunstar has great customer service and goes the extra mile to make sure an order is right and our customers are satisfied. Their covers have proven to be reliable, well made and longer lasting than any other brand in our rainy/sometimes sunny climate. We sell more Sunstar covers than any other hot tub/spa dealer in the U.S. because we believe in them!
Sunstar Covers has been an excellent vendor to do business with. They truly care about their customers. Building relationships is a high priority. They are gracious with their warranty approvals and they are there to support your needs every step of the way. They also understand that the end consumer is the most important.